1 Delete in the app
The business owner (the account that signs in with email and password) can delete the business and every account in it from inside StockGrid:
- Open the menu and go to Settings.
- Open Privacy and data.
- Under Danger zone, tap Delete Firm & Account.
- If you want a copy of your data first, tap Download your data to save your articles and stock history as CSV files.
- Type your business name, tap Delete Firm & Account and enter your Master PIN.
This cannot be undone after 7 days
Your business is scheduled for deletion and permanently erased 7 days later. Until then you can cancel by signing in as the owner. See Timeline & cancelling.
2 Request deletion by email
If you can't open the app - for example you no longer have the phone - send an email to src93.appsupport@gmail.com with the subject "Delete my StockGrid account".
- Send it from the email address you sign in to StockGrid with, so we can confirm the request comes from the owner.
- Include your business name as it appears in the app.
We reply to confirm, then schedule the deletion exactly as if you had done it in the app - the same 7-day window and the same result.
3 What is deleted
Everything your business has in StockGrid:
- Every article, size, colour, price and product photo
- All stock history, sales, returns, damaged-goods records and the audit trail
- Parties, the party ledger and bookings
- Label designs, preferences, your business details and logo
- Every staff PIN, every registered device, and every login - including the owner's account
- Crash reports sent from your business's phones
4 What is kept
A one-way fingerprint of the owner's email
We keep a SHA-256 hash of the owner's sign-in email (not the email itself), the business's internal ID and the request and deletion dates. Its only use is to stop the same email getting a second free trial. It contains no business data.
- Google Drive backups you made are stored in your own Google Drive, not by us. Delete them from Google Drive if you no longer want them.
- Google Play purchase records are held by Google under Google's own policies.
- Our hosting provider keeps routine server logs for a short period. They don't contain your business data.
5 Timeline & cancelling
- Day 0: the deletion is scheduled. Nothing can be changed from then on, and staff are signed out. The owner sees a "Deletion scheduled" screen with the date.
- Days 0-7: the owner can sign in and tap Cancel deletion (Master PIN). Everything goes back to how it was.
- After day 7: the business is permanently erased within the next 24 hours. It can no longer be cancelled or recovered.
6 Google Play subscription
Deleting your account does not cancel your subscription
Google Play keeps billing until you cancel. Open the Play Store, go to Payments & subscriptions → Subscriptions, choose StockGrid and tap Cancel subscription. The app's delete screen has a button that takes you there.
7 Staff members
Staff sign in with a PIN issued by the business owner and don't have an account of their own to delete. A staff member who wants their access removed can ask the owner, who revokes the PIN in Devices. Deleting the business removes every staff PIN and login.
8 Contact
Questions about deleting your account or your data:
StockGrid Support
Email: src93.appsupport@gmail.com
See also our Privacy Policy and Terms of Service.